Excellent customer service email means far more than writing a one-size-fits-all correct email. To move your email writing with from reasonable to excellent, you need to write responses that solve your customers’ problems and equally make them feel valued.
This workshop will help you write email that clearly answers the customer’s questions, read between the lines and identify exactly what your customer’s need and show you quick techniques for personalizing email to build customer loyalty. Participants will acquire essential writing tools, skills and methods to effectively respond to complaints and will identify areas for improvement.
Construct a template for well-written emails and quickly compose an effective responsive
Write clear and focused email that solves the customer’s problem and clearly structure email in response to complaints (your fault/not your fault)
Set the appropriate tone avoid jargon-free English to communicate the information and personalize email to make customers feel valued and build customer loyalty.
Clearly identify the purpose behind the writing and discussing customer expections, and how to achieve them.
Organizing a clear structure in response to complaints both when it is your fault and not your fault and exploring practical effective phrases.
Exploring the 7 Cs of effective business communication: clear, concise, correct, courteous, conversational, convincing, complete.
Discuss the use of headings, subject lines, tone and stlye to organize a complicated response and craft a clear template.
Review the impact of common email phrases and persuasion phrases that will strengthen your written communication adding value and impact.
Organizing and adapting your emails to different audiences and situations. Reading between the lines to craft the ideal response.
This training is ideal for all those who use email to communicate with customers, especially in retail, hospitality or service environments.
Depending on your needs and Budget, we’ll agree on the best format. Small or large groups, a 90-minute workshop or longer.
Lots of engagement from attendees as we learn by doing. Workshops are designed to be an Interactive two-way process.
Everything is targeted and tailored to the needs of the organization, team and individuals in the session.